Store Policies

 

Accepted Methods of Payment. We accept PayPal, Visa, MasterCard, and American Express.  The billing name on your credit card will show FRAX Sales, LLC for your purchase.

 

Shipping Time. The time needed to ship your order is between 4 - 7 days.

 

Shipping Methods. Leather goods will be shipped using UPS Ground.  We do not ship to Hawaii or Alaska.

 

Return Policy.  Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, Please fill out an RMA request to have your order returned. Manufacturers may change the look of a product at any time. A 15% restocking fee will be charged for all non-defective returns. Shipping to and from, plus restock, is also charged for undeliverable or refused packages. Shipping must be prepaid to the supplier. Supplier will issue call tags on some situations, but that is done per their discretion. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.

All returns are for credit only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

 

Please Note: Leather goods are only eligible for return within 10 days of receipt. Any requests that come through after that may be decined.

Return Policy for Furniture:  Although Lincoln has the highest ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.

Lincoln guarantees full credit for product only or, if available, replacement for all defective items. You may return a defective product up to 14 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 DAYS. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by Lincoln is to be returned to Lincoln at the customer's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. No returns will be accepted without an RMA#. This policy is strictly enforced. The liability of Lincoln for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). Lincoln shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you decide to return undamaged or non-defective products, you will be responsible for a 20% restocking fee. All orders shipped via UPS will be subject to UPS Intercept fees, including but not limited to address corrections and/or undeliverable shipments.

We Accept These Credit Cards

  credit card processing

FRAX SALES, LLC

3040 HEREFORD LANE 

DALLAS, NC 28034-1321

US

PHONE:  704-964-3827 

FAX:  704-922-5129

allthingsleatherstore@gmail.com


Accept Credit Cards